Covid-19 Statement

We will be opening July 4th after HM Government statement. We want you to be reassured that we are taking steps to keep all of our guests and staff safe when we reopen for business. 

Social Distancing:
We will be severely limiting the amount of guests we let into the building at any one time and operate a one way in and out system. There will be signage for this throughout the building. Our one-way system will ascending several steps - those with any mobility issues must call ahead so that measures can safely be undertaken to help them into the building.  Fortunately we have several small dining rooms which can safely separate dining parties into different parts of the building where appropriate.

Cleaning:
We pride ourselves on a very clean building but extra measures will be taken in all public areas and washrooms with particular attention to areas that are in regular contact with guests hands (door handles etc). 

Coronavirus symptoms:
The safety of our staff and guests is paramount. All staff will be temperature checked before shift and anyone with symptoms or someone in their household who has symptoms will self-isolate in line with Public Health England guidelines. We would ask any guests showing symptoms to delay their travel and rearrange their stay with us.

Disinfection Stations:
Stations will be provided throughout the hotel for guests and members of staff.

Staff PPE:
Staff will be issued with the correct protective clothing where necessary. We will however try to make sure that atmosphere and environment in the Inn is not negatively impacted by this. 

Check-In:
Please be patient at check in as distancing will have to be observed if other guests are checking in. Keys will be sanitised and only you will be in contact with them for the duration of your stay. 

Card Payments Only:
No cash for the time being. Card machines will be wiped down with a disinfectant wipe after each guest use.

Bedrooms:
Our staff will not enter a guest room during their stay. Staff will only enter to service the room (after 3 days of stay only or on request) or for maintenance issues. Guests will be asked to leave the room if a member of staff has to enter the room and the staff member will be instructed to wear PPE. 

Cancellation:
We have reduced our cancellation period to 48 hours before arrival. Should you have to cancel within this time we will move your booking to a future stay at no cost to you. Too enjoy these special terms however, all bookings must be made directly with the hotel and its own website.

Dining:
In-house dining will be restricted and open to residents of the Inn and a limited number of outside guests with reservations. We will be closed to non-residents on Monday and Tuesday throughout July. A takeaway service and dining in our beautiful garden will also be available to outside guests Wednesday-Sunday throughout July (menus to follow soon).In order to facilitate distancing we will spread dinner and breakfast service across several dining rooms where appropriate.

Breakfast will need to be pre-ordered the night before as buffet service is not allowed.

Dinner served 6.30pm to 8.30pm (menu to follow soon).

Lunch will be served from 12pm to 2pm in the garden and bar (menu to follow soon).

We very much look forward to your visit and thank you for your understanding. 

Christopher, Sue and Oliver Graves

 

Desktop Version created with Thinkology

Don't miss out!

We have so much going on down here at The Rock Inn it would be a shame to miss out, simply enter your email and keep in the know.

WE ARE NOW BACK OPEN
We have successfully now reopened! In-house dining numbers are restricted and open to residents of the Inn and a limited number of outside guests with reservations. We are currently closed to non-residents on Monday and Tuesday throughout July. 
The health & safety of our guests, staff and community is vitally important to us, which is why we have opened with cautious measures in place and in full compliance with Government guidelines. A full risk assessment has been conducted and our Covid-19 Policy is available on this website. Please note that we will be operating a one-way system throughout our building which will involve going up several steps.
Over the next month or so we will remain flexible and hopefully the situation will improve which will allow us to open up more comprehensively.
Thank you for your understanding and we very much look forward to seeing you all again soon.
Christopher, Susan and Oliver Graves